AI support for hosting companies
Blesta support automation with AI
Blesta support automation answers hosting tickets and writes up the full conversation when your team needs to step in.
Which nameservers should I use?
Your hosting nameservers are listed in your client area. Open your hosting service, then its nameserver details. If you need a hand with the DNS records, I can pass this to our team.
How does Blesta support automation work?
How it works
Connect Blesta
The AI connects to Blesta through its API and reads tickets in the support manager.
Your tools connectedReply in the ticket
It answers inside the Blesta ticket, in the customer's language.
Account and knowledge checkedHand off to your team
When a person is needed, the ticket goes to your staff with the full conversation.
Full conversation attached
See it work on your hosting questions
Live in 4-6 weeks. Pricing follows performance.
A clear line between AI and your team
The AI takes the repetitive L1 queue. Your team handles the work that needs a person.
The AI handles
- Plan and pricing questions
- Invoice and renewal questions
- Domain status and DNS checks
- Knowledge base answers in the customer's language
Your team handles
- Custom quotes
- Refunds and payment disputes
- DNS and account changes
- Server-level fixes
A ticket with the full conversation, never a blank handoff.
Already answering hosting customers
Customers wrote in during 22 of the 24 hours of the day.
Limitless Hosting runs its client area on Blesta and is an official Blesta distributor.
See it work on your hosting questions
Live in 4-6 weeks. Pricing follows performance.
What does Blesta AI handle, and what does it hand off?
Blesta support automation answers hosting tickets and writes up the full conversation when your team needs to step in.
Why does Blesta support need cover after hours?
Blesta handles billing, provisioning and the support manager in one place. Tickets still need a person to read and answer them.
See our own numbersQuestions before you connect
Does it work with my billing system?
Yes, if it has an API, and we build the connection. Your billing system, client area or help desk can connect through an API, OpenAPI spec or MCP server. WHMCS, Blesta and Zendesk are examples, not limits. We build custom connections and agree the data and actions with your team.
Connect your systemsDoes it work with my Blesta setup?
Yes. BrainCX AI connects to Blesta through its API. It reads tickets and replies inside the support manager, with the knowledge and rules you set during setup. Limitless Hosting runs its client area on Blesta and is an official Blesta distributor.
Can the AI use my Blesta knowledge base?
Yes. BrainCX trains the AI on your Blesta knowledge base articles plus your plans, prices and policies. When it finds a gap, it tells the customer and your team adds the answer. At Limitless Hosting, a mailbox limit question it missed on 11 October was answered on its own by 14 October.
Is Blesta good for web hosting billing?
Yes. Blesta is web hosting billing software that handles invoices, provisioning and a support manager in one install. Limitless Hosting runs its client area on Blesta and is an official Blesta distributor. You can buy Blesta licenses for your hosting company on limitlesshost.net.
Blesta licenses on limitlesshost.netCan I control what it says?
Yes. You set the knowledge it uses, the topics it covers and the actions it may take in Blesta. BrainCX builds those rules with you during setup, and you can change an answer any time your plans or prices change.
Can customers still reach a person?
Yes. On the Limitless Hosting live chat, 5 of 73 customers asked for a person, and the AI opened a support ticket each time. The ticket holds the whole conversation, so your team doesn't ask the customer to repeat themselves.
AI support for hosting companies
See it work on your hosting questions
Bring your help desk. We'll show the conversation, the checks and the handoff.
Live in 4-6 weeks. Pricing follows performance.