AI support for hosting companies
Zendesk AI agent for hosting support
A Zendesk AI agent checks hosting accounts, answers tickets and keeps your team in the queue they already know.
Which nameservers should I use?
Your hosting nameservers are listed in your client area. Open your hosting service, then its nameserver details. If you need a hand with the DNS records, I can pass this to our team.
How do I connect an AI agent to Zendesk?
How it works
Connect Zendesk
The AI gets access to your Zendesk tickets through the Zendesk API.
Your tools connectedTrain on your knowledge
BrainCX loads your help center, plans, prices and policies.
Account and knowledge checkedReply and route
It replies inside Zendesk and assigns the ticket to your team when a person is needed.
Full conversation attached
See it work on your hosting questions
Live in 4-6 weeks. Pricing follows performance.
A clear line between AI and your team
The AI takes the repetitive L1 queue. Your team handles the work that needs a person.
The AI handles
- Replies to common hosting tickets
- Domain status and DNS lookups
- Email authentication checks
- Plan and invoice questions
Your team handles
- Escalated or sensitive tickets
- DNS changes
- Fixing a customer's mail setup
- Refunds and disputes
A ticket with the full conversation, never a blank handoff.
Already answering hosting customers
Customers wrote in during 22 of the 24 hours of the day.
See it work on your hosting questions
Live in 4-6 weeks. Pricing follows performance.
What does the Zendesk AI agent handle?
A Zendesk AI agent checks hosting accounts, answers tickets and keeps your team in the queue they already know.
What makes hosting tickets hard for a general AI?
Hosting tickets need live checks. A customer whose email lands in spam needs someone to look at the domain, and a help article won't do that.
See our own numbersQuestions before you connect
Does it work with my billing system?
Yes, if it has an API, and we build the connection. Your billing system, client area or help desk can connect through an API, OpenAPI spec or MCP server. WHMCS, Blesta and Zendesk are examples, not limits. We build custom connections and agree the data and actions with your team.
Connect your systemsWhat is the best AI agent for Zendesk for a hosting company?
Pick one that can check domains, DNS and billing as well as read help articles. BrainCX connects AI support to Zendesk. Limitless Hosting runs BrainCX AI on its own live chat. Our case study covers 73 customer chats and shows resolved conversations and handoffs to the team.
Read the full case studyCan it reply inside Zendesk tickets?
Yes. BrainCX AI writes the reply in the Zendesk ticket and assigns it to your team when a person is needed. Your team keeps working in Zendesk the way it does now, and the AI follows the rules you set during the 4-6 week setup.
Does it make things up when it doesn't know?
No. It says it isn't sure and offers a specialist. On the Limitless Hosting live chat it did that in 20 of 73 chats. On 24 October it couldn't confirm plan upgrade terms, the team added them, and on 30 October it answered them in full.
Will my customers know it's AI?
Yes, it says so when asked. On the Limitless Hosting live chat, 5 of 73 customers asked if they were talking to AI. One customer asked in Chinese, and BrainCX AI answered in Chinese that it was an automated assistant.
Can it check a customer's DNS from a ticket?
Yes. It runs live checks on domain status, where the domain points and email authentication. In one real Limitless Hosting chat it found a domain's email authentication set to monitoring only, explained what that meant and opened a ticket for the team to fix it.
Read the real conversationsAI support for hosting companies
See it work on your hosting questions
Bring your help desk. We'll show the conversation, the checks and the handoff.
Live in 4-6 weeks. Pricing follows performance.